All sales are final. No cancellations, refunds or returns. If you have any questions please email us at info@hyperiond8.com
If you purchased from hyperiond8.com and there is a manufacturing defect upon arrival you may be entitled to an exchange as long as we are notified of the defect the day of arrival. Manufacturing defects must be verified by our manufacturing lab for an exchange. Exchanges for products with manufacturing defects must remain with full contents and untampered with for an exchange.
If you purchased from www.hyperiond8.com and the product arrived damaged & unusable you must notify us via email the day of delivery; please ensure to take pictures and keep the product as is. If you opted for Route Package protection see our shipping policy for route insurance information.
If there was an error with the item fulfilled on our end and the incorrect item was sent or there was a missing item in your order we must be notified the day of delivery via email. We ask the item to remain sealed and untampered to be shipped back to us for exchange in the case the incorrect item is shipped.
Exchanges must be shipped back within 5 calendar days of receiving a shipping label. We retain the right to deny any exchange for any reason. We are unable to exchange items which have been opened or used or experience issues related to maintenance. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.
We can try to accommodate a request, but we cannot guarantee customer service will see your request, or be able to accommodate your request, before the package is shipped to you. This policy includes cancellations for any reason, as well as requests for changes in shipping addresses. If a package is not delivered due to an inaccurate address provided by the customer at the time of purchase Highly Concentr8ed is not responsible for a replacement, refund, or credit. If a package was shipped to a wrong address input by you at checkout, it is up to you to retrieve the package and return the unopened product, in perfect condition, back to us before you can get a refund.